What our Customers say...
We really had a very positive experience with SERVPRO. They were quick, made to the scene as soon as possible, and worked diligently to solve the problem. I was really impressed by how quickly and professionally they assessed the damage and came up with a plan. I never once had to follow up with them for updates nor wonder at progress. The flow of communication was excellent. Tristan and Steven were great to work with and while I hope never to see them again (smile) I will keep their number handy.
Steven, Ray, and Blake were the Technicians who performed the sanitizing services and were very professional and courteous. They were careful not to damage my doors when entering and exiting my home with ladders and other equipment needed to perform my services. They sealed the area off from the connecting bedroom and hall which led to the A/C return. They did not have any dust escape into the living room from the removal of molded Sheetrock and installation. Thanks for sending your “A Team” (Steven, Ray, and Blake)!
Tristan, Ryan, and Steven were incredibly professional and always on time. Not only did they clean up what they were responsible for; but they also cleaned up behind one of the other companies doing work in my home. They were timely and courteous and have done a great job helping me throughout the remediation process. Two words describe this team: Professionalism and Responsiveness.
SERVPRO was with me every step of the way, called if they had questions and took lot’s of pictures very through and the staff Jordan and Colby were awesome. My dad 94 had sewerage water damage and this Service was on it! Thank you again. I would highly recommend their service SERVPRO!
SERVPRO of Metairie was EXTREMELY quick with initial responds time, completely understanding of my company's requests and needs, very professional, communicated with my company through every step of the process, and was simply put amazing. I hope to never have to use their services again, but if another event happens or storm hits, I am fully confident that SERVPRO will be able to get us back open as soon as possible again.
My mothers house caught on fire on a Saturday. I called SERVPRO that Monday. Tristan the mitigation manager arrived the day after I contacted SERVPRO. He arrived, scoped things out and explained what was going to happen next. His patience, warmth, and friendliness were very critical when communicating with a shocked, confused, and distressed family, which is expected after your home is destroyed. Over the days and weeks that followed, he continued communicating and responding to our constant questions and comments very well. The cleaning and mitigation process went as smoothly as it could have gone after complete fire and water damage. There was no way my family could have cleaned and mitigated as smoothly and as quickly as Tristan did with his team. We needed them. Everyone was professional, friendly, and hard working. The worker that stood out the most with the cleaning and sorting of contents stage was Leticia. It was incredibly helpful that she spoke Spanish because she was able to communicate directly with my mother who is not a native English speaker. She was relatable, friendly, and professional. SERVPRO truly displayed exceptional cleaning and mitigation work from start to finish. We are now in the renovation stage.
Very fast response time. Cleanup began within 1-2 days. Very professional. Kacey was a great help.
They were professional & very efficient. Great response time & very friendly.
The gentleman were very professional and very nice. They went out of there way to help. Thank you very much!
I had a horrible water leak, the crew came out to my house to extract the water from my kitchen. They were very informative and we’re confident in their job. They were kind and respectful and they were quick to answer all of my questions. Overall a great experience and I would definitely recommend SERVPRO to friends and family.
Who plans a busted pipe with water damage? No one! SERVPRO helped me move right along with the steps I needed to take in order to clean up the mess and move me to another location. Ryan L., you went above and beyond... you not only did your job, but also expressed concern and made me feel like someone cared about me while in a horrible situation. Thanks Ryan! Thanks SERVPRO.
Job well done, Mike worked weekends to ensure demo completed as quickly as possible.
They were awesome did and an outstanding job!
Great job. Fast and thorough
Great job. Very well pleased.
Never knew what the company really did for hardships for people until now. Suggestion is to hand out brochures of all the services you offer. As we had no idea of what your company can do to make our homes secure, safe and clean. Your workers are well informed and very courteous and respectful.
Great team work.
Fast, Outstanding Service, Solved problems quickly!
Great Service, we recommend others.
Thank you for being efficient, courteous, and getting the job done. My mind has been put at ease knowing my place is water free!
Mike was great and so cooperative in working around our schedules. Great work SERVPRO!
Fabulous work! The guys were polite, nice and I was amazed at how neat they left things after each day. I was pleased with the entire experience! Outstanding work!
This team helped my unfortunate experience be as painless as possible. They were always happy and carried a welcoming spirit! Thank you SERVPRO of Metairie!
They were great, I would recommend again.
Many depend on the business for providing for their families, and I worried that the recent fire would keep all of my employees out of a job for a long time. Your company was remarkable fast and expertly attuned to fixing our problems. We all thank you.
Mike and his team did a great job. They were friendly, knowledgeable, and did an excellent job.
I am thoroughly satisfied with the prompt, efficient, and courteous service from the SERVPRO staff and service personnel.
The flooding could have been so much worse to my home if not for the rapid response of your team, thank you all so much for the dedication that you have to your customers.
I did not anticipate the kind of hazard that mold could be, but fortunately, it wasn’t around for very long once I got ahold of your company. Your team is the real deal.
This company deserves applause and deserves your business as well. They showed up quickly and before I knew it, my house was back to normal. Highly recommend.
The last thing I expected to see in the school was mold growth, but I knew who to call. SERVPRO has always been there for us in the past, and we were equally impressed with their high-caliber work on this new emergency.
Hoping to never need you all again, but if I do, I know that my house will be in excellent hands again.
I never thought about mold in my house until I found it growing all over my bathroom. I called SERVPRO directly and their specialists came out that same day to start working on getting rid of it. Very fast response and quality work.
SERVPRO of Metairie is always ready whenever I need them. They provide quick service with the appropriate response no matter how big the job!
Will definitely call again!
Great job and would use again! Attention to training of new staff member was also great.
Kevin was awesome, great personality, service adaptability to my schedule and was always on time!
Outstanding employees, prompt response, trustworthy, took extra care around my wife's medical condition. Continuous on site supervision was impressive. I would recommend SERVPRO of Metairie to anyone.
They worked well with the air testing company, which made the process much smoother.
Kevin was excellent. He was extremely professional and helpful. I would request him and SERVPRO if something like this ever happened in the future.
You have a fantastic crew and I would recommend SERVPRO of Metairie to anyone whose home needs cleaning from any type of disaster.
Thanks for the excellent service!
Very good service. I felt comfortable leaving the key in their hands to handle everything.
I had two small children present, and the team was very courteous in handling their questions and curiosity.
Kevin and Brad gave us the best service we have ever had from any company. They took care of everything and did an excellent job of cleaning up. They made a bad water damage experience a good one!!
Everybody who came to my office from SERVPRO was excellent! I felt confident after they arrived, that everything would be OK, and it was.
I contacted SERVPRO® to do a job for me cleaning up my sister’s house. My sister, Laura, is handicapped with cerebral palsy and unfortunately is also a hoarder. There was a trail through the house of about 12” wide with papers and debris 2’ high. I met the crew when they showed up for the first day’s work and I was so impressed by the efficiency of the tech crew and their regard for my sister’s things.